Receptionist & Concierge - Oceania & Regent Seven Seas Cruises - NCLH
- Datum:
- 18. Dezember 2024
- Arbeitgeber:
- Jobs on a Ship
- Kategorie:
- Gästeservice/Rezeption Jobs
- Gehalt:
- $2100 - $3,100
POSITION SUMMARY / ESSENTIAL FUNCTIONS
- Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guest experience
- Meets guests to discuss complaints and comments by ensuring the ultimate guest experience onboard vessel in any kind of Guest relations
- Deals with lost luggage
- Assist to Executive Concirerge to controls suite upgrades and cruise extensions
- Assist to Executive Concierge supports front office staff with queries from guests and takes control of issues with guests
- Provides assistance for guests who embark/disembark the ship early/late
- Ensures guest embarkation and pre embarkation set ups are completed in a timely manner
- Monitors and follows up Front Desk and Reception Maintenance Logbook on daily basis
- Providing Information on Guest issues to Executive Concierge to prepare Cruise End Report
- Assisting Executive Concierge to supervise front office operations through directly leading Assistant Purser, Reception Staff and Night Audit on Guest Service Area
- Providing the link between Guests and Executive Concierge / General Manager
EDUCATION AND EXPERIENCE REQUIRED
- MS Office Suite, Fidelio Cruise - Cruise Management and Quick Check In, Micros Fidelio Point of Sale, NVS –Visual Reservation System
- Intermediate to Advanced verbal and written level of English is required
- Previous shipboard and/or 4 and 5 * hotel experience required
- Experience in front office preferred
- Understanding of the highest level of service
- Excellent administrative skills and well organized
- Strong leadership skills and practice leadership by example
- Ability to work in an international environment and perform well under pressure
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