Asst Rooms Division Manager

Department: Rooms Division

Employment Type: Fixed Term Contract

Reporting To: Rooms Division Manager

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• The Asst Rooms Division Manager is responsible for providing support to the Rooms Division Manager in the operation of housekeeping services within guest and crew areas.  They guarantee the deployment of Princess MedallionClass products, services and applications with a view to boosting engagement and delivering a guest-centric experience. They ensure accountability and ownership of the Service Excellence platform and philosophy within the Rooms Division Department.
• The Asst Rooms Division Manager  is responsible for ensuring guest satisfaction, providing support to teams in order to facilitate timely, effective and personalized resolutions, and reducing ship-specific post-cruise complaints. They collaborate closely with the Rooms Division Manager and other shipboard leaders to identify and disseminate best practices and operational efficiencies.
• The Asst Rooms Division Manager oversees the monitoring of housekeeping performance in accordance with the Quality Assurance strategy and company-issued standards. They conduct daily inspections to guarantee consistent standards of cleanliness, sanitisation, presentation and timely readiness of guest and crew areas. They ensure the consistent use of OCEAN Hospitality and GuestView Housekeeping tools to deliver personalized service to guests.
• The Asst Rooms Division Manager is responsible for the resolution of any issues that arise and responding to guest enquiries related to Service Excellence. They monitor guest feedback, the Service Excellence platform, and OBE information to identify trends that might compromise the guest experience. They support the Rooms Division Manager with the onboard Interior Design program, monitor public and crew area expenditures, and manage all housekeeping supplies efficiently.
• The Asst Rooms Division Manager is responsible for fostering a positive environment and for mentoring the Rooms Division team through coaching, training, and ongoing development. They provide support for teammates' innovations and ideas for enhancing performance and collaborate with other department leaders throughout the development, approval, and implementation process.

Skills, Knowledge & Expertise

• Three+ years of progressive middle-management experience in a leading hospitality setting with operational management experience in Housekeeping operations.
• Cruise ship experience in a similar role is strongly suggested.
• Demonstrated leadership capabilities with proven business and organizational planning, coordination, and execution.
• Quality-driven with a passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem resolution and trend evaluation techniques.
• Knowledge of policies and practices involved in Public Health and Environment.
• Ability to manage the international staff positively and productively by motivating, developing, and managing employees as they work.
• Excellent command of the English language, both verbal and written.
• Solid understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests. 
• Motivation to excel in all aspects of job duties and responsibilities. 
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality. 
• Ability to continuously surprise and delight guests throughout their cruise experience. 
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all our teammates.
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment according to DEI (Diversity, Equity and Inclusion) without regard to race, color, religion, sex, national origin or disability.