Destination Staff - Oceania & Regent Seven Seas Cruises

POSITION SUMMARY / ESSENTIAL FUNCTIONS

• Meets and exceeds guest expectations and ensures complete guest satisfaction

• Provides guests with port and tour information;
• Distributes tour tickets and escorts tours
• Socializes with guests when time permitting
• Demonstrates genuine concern for guests’ well-being at all times
• Proactive approach to problem solving
• Assists Destination Service Manager with all administrative aspects of the tour office
• Assists with the maintenance of an updated and accurate filing system for reference;
• Responsible for sale of tours and private arrangements
• Responsible for dispatch of tour buses and private cars
• Assigns tour escorts
• Coordinates other requirements for tours (water, lunch boxes etc)
• Makes port descriptions, booking forms
• Responsible for organization of guest debarkation briefings
• Distributes internal tour information
• Performs all other duties as requested by supervisor or as listed in SOP Manual – Front Office;
• Onboard sales of tours
• Assists Destination Services Manager with the induction of new destinations staff
• Completes, participates and promotes the Signature Service Training Program
• Monitor the practical application of the Company's policy, procedures and instructions.
• Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
• Participate in crew and passenger safety drills according to instructions from ship’s command
• Complies with company safety and pollution prevention regulations;

ADDITIONAL RESPONSIBILITIES
• Incorporates Signature Service standards of behavior in daily work in the areas of:
1. Creating memories and positive experiences for guests
2. Presenting yourself professionally
3. Anticipating guest needs
4. Completing guests requests and needs
5. Handling guest challenges
6. Improving the guest experience

EDUCATION
• Knowledge of MS Office Suite and Fidelio
• Previous experience in travel industry either as Destinations Assistant on cruise ship or tour escort required
• Understanding of the highest level of service;
• Excellent administrative skills;

REQUIRED ABILITIES / PHYSICAL REQUIREMENTS

Previous ship experience is a must with similar brands
• Excellent communication skills.
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Outgoing personality, open minded and flexible
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to work in an international environment;
• Ability to live in close quarters and share limited space with other cabin-mates
• Ability to work under pressure and maintain a pleasant working environment
• Excellent appearance
• To be able to meet all pre joining requirements.