Suite Experience Concierge

Department: Guest Svc

Employment Type: Fixed Term Contract

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Ensures full ownership and accountability for the Concierge Lounge to flawlessly deliver an elevated experience consistently to our high-value guests. Continuously maintaining the appropriate ambiance for the lounge in accordance with the time of day or event.
• Proactively contacts the suite and VIP guests upon arrival and continues to contact them throughout the cruise providing an elevated guest experience. 
• Upon embarkation, ensure the appropriate welcome letter and collateral has been provided to each Suite & VIP guest and set up as per the company brand standard.
• Identifies Suite & VIP guest preferences and anticipates needs by observing, and actively listening; using tools such as Guest View to communicate information to the wider team.  
• Communicates confirmation of reservations & bookings with relevant onboard teams, ensuring each department is aware of any preferences or special occasions. 
• Plans, organizes and supervises the Suite Welcome party & daily cocktail hours, including preparation/setup and all other requirements.
• Communication and collaboration with the Food & Beverage department to ensure consistent quality and a variety of offerings are available to Suite guests, appropriate to the time of day.
• Ensures the cleanliness and maintenance of the Concierge Lounge is kept to an impeccable standard. 
• Provides destination recommendations such as excursions, restaurants, key sights, and travel information. Continually researching and learning all experiences available on the cruise itinerary.
• 1Owns any suite & VIP guest-reported issues and ensures appropriate and timely resolution, keeping the leadership team informed of empowerment tools utilized.
• Coordinates a smooth disembarkation process and water shuttle operation, providing priority and escorting of guests. 
• Ensures head of departments are aware of any Suite Guest requested events or large dinner parties, reservations would be appropriate and make necessary arrangements. 
• Ensures effective and correct use of empowerment tools as service recovery.

Skills, Knowledge & Expertise

• Bachelor's Degree - In Hospitality Mgt, Business Admin, Marketing, Business preferred.
• A minimum of +2 years of progressive management experience in a leading hospitality setting with concierge experience in Guest Services.
• Cruise ship experience is strongly preferred.
• Extensive experience and knowledge in all aspects of hotel/cruise ship concierge operations within the US/Worldwide. 
• Strong customer service and well-developed problem-solving skills.
• Ability to work in large international teams.
• Effective communication skills.
• Fluent English language skills both verbal and written. Knowledge of additional languages is strongly preferred.

Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, Double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all our teammates. 
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.