Cash Desk Manager

POSITION SUMMARY

Supervises and coordinates the activities of the Casino cashiering function and the employees
engaged in providing courteous and professional service to guests.

Hiring Requirements:
One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry.
Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
Ability to count chips and paper currency quickly and accurately.
Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment.
Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.
Ability to learn and utilize knowledge of policies and practices involved in the human resources function.
Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.
Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
Thorough working knowledge of computers, internet access, and the ability to navigate within a variety software packages such as Excel, and Word.
Completion of high school or basic education equivalency preferred.
"Recognize and possess the ability to count coins and paper currency in US Dollars quickly and accurately".