Front Office Agent (m|f|x)

We are A-ROSA

A-ROSA is the pioneer of experiential city trips along the most beautiful rivers in Europe. With over 800 employees and a fleet of fifteen premium-vessels, we offer our guests a comfortable alternative to the classic city trip.

At A-ROSA, we work WITH PASSION because for us, our job is more than just a profession. We treat everyone WITH RESPECT, as everyone deserves appreciation. We act WITH DEPENDABILITY because colleagues and guests can rely on us. We commit WITH A RESPONSIBLE ATTITUDE to ensure that the world remains beautiful in the future. We approach our work WITH IDEAS, as all of us have creative contributions that drive us forward.

Deine Aufgaben

• Handling passenger inquiries, concerns, and complaints in a friendly and professional manner.
• Managing the reception as a high-quality information point for all passengers.
• Supporting housekeeping and ensuring accurate billing between the guest, the shipping company, and the onboard cash register.
• Preparing all formalities for arrivals and departures (PAX/Crew).
• Recording, forwarding, and processing repair orders.
• Creating handouts and letters to ensure a smooth flow of information for passengers and crew members.
• Operating the fire alarm center and the emergency call center.
• Settling accounts with service staff, making corrective bookings, and creating the daily closing.
• Monitoring nighttime security through patrols.
• Responsibility for the own reception cash register and billing all passenger accounts.

Your Benefits

• The most beautiful destinations in Europe with "Overnights"
• Time to explore destinations with free days on board
• International working environment
• Swiss employment contract
• Health, accident, and pension insurance
• Outside cabin with natural light
• No costs for uniform or visa
• Discounted travel for employees and relatives
• Various training and development opportunities
• Attractive career advancement opportunities
• Organization of travel to and from the vessel

Your Profile

• Excellent language skills in German and English, both spoken and written.
• Positive attitude, excellent communication skills, and team spirit.
• Knowledge of Fidelio and Micros/Simphony is desired.
• PC skills including Microsoft Office software (Word, Excel).
• Friendly and professional demeanor towards guests.