Shore Excursion Expert (m|f|x)

We are A-ROSA

A-ROSA is the pioneer of experiential city trips along the most beautiful rivers in Europe. With over 800 employees and a fleet of fifteen premium-vessels, we offer our guests a comfortable alternative to the classic city trip.

At A-ROSA, we work WITH PASSION because for us, our job is more than just a profession. We treat everyone WITH RESPECT, as everyone deserves appreciation. We act WITH DEPENDABILITY because colleagues and guests can rely on us. We commit WITH A RESPONSIBLE ATTITUDE to ensure that the world remains beautiful in the future. We approach our work WITH IDEAS, as all of us have creative contributions that drive us forward.

Your Tasks

• Planning and organizing shore excursions, including coordination with local partners and logistics.
• Advising guests on excursion offers and destinations, as well as taking and processing excursion bookings.
• Accompanying and supervising guests during excursions to ensure a high-quality experience.
• Creating and presenting informational materials and lectures about excursion destinations.
• Collaborating with the Cruise Manager and other departments to integrate excursions into the overall onboard program.
• Monitoring the quality of excursions and obtaining guest feedback for continuous improvement.
• Responsibility for the accounting and budget of the excursions department.

Your Benefits

• The most beautiful destinations in Europe with "Overnights"
• Time to explore destinations with free days on board
• International working environment
• Swiss employment contract
• Health, accident, and pension insurance
• Outside cabin with natural light
• No costs for uniform or visa
• Discounted travel for employees and relatives
• Various training and development opportunities
• Attractive career advancement opportunities
• Organization of travel to and from the ship

Your Profile

• Successfully completed vocational training or degree in tourism or a related field.
• Several years of experience in organizing and conducting tours and excursions, preferably in the cruise industry.
• Excellent knowledge of local culture, history, and geography of the destinations.
• Very good communication and presentation skills in German and English (additional language skills are an advantage).
• Strong organizational talent and the ability to handle multiple tasks simultaneously.
• Friendly and service-oriented demeanor towards guests.
• Flexibility and resilience in a dynamic work environment.