Hotel Manager (m|f|x)

We are A-ROSA

A-ROSA is the pioneer of experiential city trips along the most beautiful rivers in Europe. With over 800 employees and a fleet of fifteen premium-vessels, we offer our guests a comfortable alternative to the classic city trip.

At A-ROSA, we work WITH PASSION because for us, our job is more than just a profession. We treat everyone WITH RESPECT, as everyone deserves appreciation. We act WITH DEPENDABILITY because colleagues and guests can rely on us. We commit WITH A RESPONSIBLE ATTITUDE to ensure that the world remains beautiful in the future. We approach our work WITH IDEAS, as all of us have creative contributions that drive us forward.

Your Duties

• Leading and supporting department heads in the hotel sector to ensure optimal teamwork and smooth onboard operations.
• Overseeing Food & Beverage orders, including checking and inventorying deliveries to ensure quality and efficiency.
• Creating cruise reports, analyzing guest feedback, and handling special concerns and complaints to continuously improve service.
• Making decisions regarding cabin assignments and upgrades to provide guests with the best possible experience.
• Managing the ship's cashbook and overseeing money transfers to ensure financial transparency and security.
• Monitoring revenues and costs, continuously working to optimize onboard earnings.
• Acting as the host and conducting regular audits to ensure high standards onboard.
• Conducting performance reviews, identifying and fostering talent for leadership roles within the company.
• Collaborating closely with the HR department and planning internal staffing.
• Managing all internal documents and ensuring budget compliance in all departments.
• Organizing and conducting regular department head meetings to ensure clear communication and collaboration.

Your Benefits

• The most beautiful destinations in Europe with "Overnights"
• Time to explore destinations with free days on board
• International working environment
• Swiss employment contract
• Health, accident, and pension insurance
• Outside cabin with natural light
• No costs for uniform or visa
• Discounted travel for employees and relatives
• Various training and development opportunities
• Attractive career advancement opportunities
• Organization of travel to and from the vessel

Your Profile

• Successfully completed training in the hotel sector and a degree in business administration (at least a hotel management school).
• Proven leadership experience and at least two years of experience in a similar position.
• Knowledge of Fidelio Cruise and Microsoft Office.
• Excellent German and English language skills (French is a plus, especially in the French navigation area).
• Experience on river or ocean-going ships is an advantage.
• Strong leadership qualities and teamwork skills.
• Excellent organizational skills and attention to detail.
• Strong communication skills and customer orientation.
• Flexibility and resilience in a dynamic environment.
• Proactive problem-solving skills and decision-making ability.