Fleet Housekeeping Coordinator

Application Deadline: 30 November 2024

Department: Hotel - Corporate

Employment Type: Fixed Term Contract

Description

The Fleet Housekeeping Coordinator will focus on administrative and computer-based tasks, working both independently and under direction as needed. They must communicate effectively with all levels of the organization, from Housekeeping Attendants to Vice Presidents. As a fleet-level leader, they will guide the Housekeeping teams, support shipboard operations, and collaborate with department heads. This role includes operational decision-making and enforcing Housekeeping policies, assessing compliance, and directing necessary improvements.

Key Responsibilities

The Fleet Housekeeping Coordinator supports shipboard housekeeping operations by administering the uniform program, managing housekeeping purchases, coordinating assigned projects, overseeing regular reports from shipboard teams, handling departmental communications, and performing various assigned duties.

As part of the fleet management team, the Coordinator ensures brand standards and policies are followed, while providing motivation, support, guidance, and training to onboard housekeeping teams.

Fleet Co-ordinator manages all aspects of the Holland America Line Uniform Program. Responsibilities include updating and maintaining the Uniform Record Card system, Uniform Matrix, and Uniform Look-Book, and ensuring accuracy of uniform specifications and photos. They handle the product list (SKUs), manage forms, and oversee uniform supplier inventories, coordinating with suppliers and alerting the manager when new production is needed.

They also manage purchasing and supply chain tasks, including creation, contracting, updates, and deactivation, while ensuring accurate specification information in procurement systems. Coordination with Purchasing and follow-up on purchase orders is part of the role, as well as overseeing inventory and informing the manager when action is needed.

In departmental communications, they handle various channels and meetings, maintain key documents such as the Corporate Email Journal and Housekeeping Weekly Updates, and organize schedules for Executive Housekeeper calls and Rooms Division updates.

For reports, they coordinate data collection, manage file storage, track audits, and contribute to safety performance data. They also manually collect KPI data when necessary.

The Administrator manages all departmental file systems, handles policy updates in the GHESS/Policy Database, and coordinates Housekeeping/Rooms Division projects. They assist with survey projects and manage visitor passes for the Rooms Division.
Conducts regular ship visits and documented audits/inspections of ships to ensure compliance with policies, procedures, and assess performance in relation to job descriptions and company expectations

Desired Skills & Experience

Education:   Bachelor’s degree in hospitality, business administration, or related field, or equivalent experience.
Experience & Skills 
- 1+ year in clerical, administrative, or coordinator role.
- 3+ years of shipboard leadership  
- Strong organizational and communication skills.
- Tech-savvy with knowledge of software and onboard systems.
- Problem-solving and multitasking abilities.
- Self-starter, able to work independently and as part of a remote team.
- Trustworthy, with high ethical standards and confidentiality.
Note: Duties may include Health, Environmental, Safety, and Security responsibilities. The job description may change and does not alter at-will employment status.