International Guest Services (French, Italian, Spanish, German, Portuguese, Japanese) - Norwegian Cruise Line

+++ This opening specifically requires fluency in GERMAN, FRENCH, ITALIAN, SPANISH and JAPENESE languages and ability to perform translations between English and respecitve languages +++

The International Guest Services assists all guests at the Guest Services Desk, but concentrates specifically on non-English-speaking groups and individual guests with their special needs and requirements in their native languages so as to give them a full, first class cruise experience.

• Receives and handles special requests from non-English-speaking groups and individual guests.
• Works in conjunction with, and assists, the Group Services Coordinator and Guest Service Manager with handling special requests such as Honeymoon set-ups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs, etc. for non-English-speaking guests. Follows up to ensure departments responsible have completed the requirements.
• Contacts Group Leaders of non-English-speaking guests to assist the Group Services Coordinator in organizing group events.
• Contacts non-English-speaking guests when necessary to offer assistance in making restaurant bookings, ordering special local/dietary food, arranging special tours on board and with shore excursions.

• Available for daily, advertised desk hours at the Guest Services Desk to answer questions and provide assistance to non-English-speaking guests.
• Assists at embarkation, disembarkation and port talks, as well as being present during these times to assist non-English-speaking guests where necessary. Available at Immigration and Customs inspections, etc.
• Available to act as translator for non-English speaking guests needing to communicate with shipboard departments including, but not limited to, Medical, Security, Revenue outlets, Restaurant, Senior management.
• Coordinates announcements and the translation/printing of the Freestyle Daily, into the required languages relative to the non-English-speaking guest ratio on board each cruise.
• Meets and greets non-English-speaking VIP guests staying in suites as necessary and whenever possible
• Handles guest requests in an effective way by taking ownership of the request then following-up until the matter is finalized to the guests’ satisfaction.
• Maintains a cash float for giving change and cashing traveler checks for guests.
• Available to assist Cruise Programs department in leading specific activities for non-English-speaking guests.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS / REQUIREMENTS

• Intermediate to Advanced verbal and written level of English is required.
• Advanced to native verbal and written fluency in German, French & Italian or French & Spanish is required.
• Intermediate knowledge of Microsoft Word, Excel, Micros and Fidelio Cruise is required.
• Must have at least one year management experience in Hotel and/or hospitality establishments; or in Guest Service related positions on board ships.