Receptionist - Luxury Cruise Ship

Datum:
28. November 2024
Arbeitgeber:
Jobs on a Ship
Kategorie:
Gästeservice/Rezeption Jobs
Gehalt:
$2200 per month

*** Front Desk/Receptionist experience in a 4-5 star hotel or onboard a luxury cruise line ESSENTIAL
*** Fluent in English and one of the following languages is a must: French, Spanish, Portuguese, or Italian

 

POSITION SUMMARY / ESSENTIAL FUNCTIONS

  • Commit to the Company’s Core Values – flawless execution, dedication to family & community, spirit of entrepreneurship, financial excellence and environmental stewardship.
  • Assume personal responsibility for safety and NCLH’s impact upon the environment.
  • Act as central point of reference for shipboard information and services offered to guests;
  • Facilitate the flow of information to departments in order to ensure awareness of guest issues and assist in resolving any problems;
  • Assist Guests with routine queries and where possible, provide resolution to problems
  • Ensuring compliance with policy in accordance with guidelines issued by the Company

Reports to Assistant Purser / Executive Concierge / Chief Purser (in this order)


Guest Experience

  • Demonstrates genuine concern for guests’ wellbeing at all times;
  • Acts as a filter for guest complaints or concerns to Concierge;
  • Ensures front desk logs and reports are maintained within Company Standards;
  • Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out;
  • Pro-active approach to problem solving;

Operational and Administrative

  • Attends to guest requests;
  • Telephone duties;
  • Any administrative duties as required;
  • Comment card data entry and other administrative duties as required;
  • Embarkation and debarkation duties (guest check-in);
  • Ensures sufficient amount of printed matters available at all times;
  • Logging guest issues in front desk logs and ensures follow up completed;
  • Passes on queries from guests regarding on board account, amenities, shipboard credits flights etc etc;
  • Attends front office meetings;
  • Compiles with front office meetings minutes and decisions;
  • Daily follow-up of all front desk logs;
  • Completes end of cruise filing and start of cruise docs are ready in accordance with guidelines from assistant purser
  • Performs all other duties as requested by supervisor or as listed in SOP Manual – Front Office;
  • Performs all other duties as requested by supervisor

Finance

  • Responsible for setting up guest account, cash payments and guest account queries;
  • Providing US Dollars and foreign currency exchange services to guests;
  • Providing Cash Advances and Foreign Currency Account Payments to guests;
  • Safe Audits daily and foreign currency audits;
  • Attending on board gaming activities and preparing final figures and audits;
  • Accounting duties as instructed by Chief Purser or Second Purser;
  • Answering guests' account queries and follow up on any account discrepancies;
  • Follow up on obtaining method of payment and declined credit cards as per Second Purser's instructions.

Training and Development

  • Assists, where necessary, in training new reception staff in front office operations;
  • Promotes and Participates in Signature Service Training Program

Safety

  • Monitor the practical application of the Company's policy, procedures and instructions.
  • Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
  • Participate in crew and passenger safety drills according to instructions from ship’s command;
  • Comply with company safety and pollution prevention regulations

EDUCATION / QUALIFICATIONS / REQUIREMENTS

  • Systems - MS Office Suite, Fidelio Cruise including (but not limited to) modules: Cruise Management, Quick Check In., Micros Fidelio Point of Sale, NVS – Visual Reservation System
  • Hospitality Background required;
  • Reception and Front Office background required;
  • Understanding of the highest level of service;
  • Excellent administrative skills;
  • Strong leadership skills and practice "leadership by example";
  • Outgoing personality, open minded and flexible;
  • Ability to work in an international environment;
  • Ability to perform well under pressure;
  • Excellent appearance and excellent social skills;
  • Well organized

ATTRIBUTES

  • Able to work independently
  • Must be a quick and critical thinker, and a patient listener
  • Able to speak publicly to large groups if necessary
  • Customer Service/Guest Relations Oriented, Leadership Skills and Well Organized
  • Proactive, Team Player, Problem Solver
  • Passionate about hospitality and customer service driven
  • Must have a professional appearance and good hygiene
  • Respect for all co-workers and guests
  • Pride in your work by creating positive energy, excitement and fun
  • Demonstrate positive behaviours; smiling, being polite and courteous
  • Able to develop a camaraderie with team members
  • Ability to live in close quarters, share limited space with other cabin-mates

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