Concierge

Fastream are recruiting experienced Concierge for a Cruise Giant

Faststream are recruiting experienced Concierge for a Global Cruise Giant!

Are you passionate about delivering exceptional service and creating unforgettable experiences?

Do you have experience in a similar position on board a cruise ship or in a high end hotel and are looking to transition to the Ocean?

Key Responsibilities

1. Guest Services:
   
   • Provide personalized service to passengers, particularly those in suites or VIP categories.
   • Handle special requests, such as dietary accommodations, private excursions, or event planning.
2. Reservations:
   
   • Assist guests in making dining reservations at specialty restaurants.
   • Book spa treatments, shore excursions, and other onboard activities.
   • Arrange tickets for onboard entertainment or premium events.
3. Itinerary Planning:
   
   • Help guests maximize their time by creating customized daily schedules.
   • Advise on port activities, local attractions, and shopping opportunities.
4. Problem Solving:
   
   • Address and resolve guest concerns or complaints promptly.
   • Coordinate with other departments (housekeeping, dining, or maintenance) to ensure guest satisfaction.
5. Check-In and Check-Out Assistance:
   
   • Facilitate priority boarding and disembarkation for suite or VIP guests.
   • Help guests with luggage arrangements or transfers.
6. Information Resource:
   
   • Provide up-to-date information about the ship, destinations, and onboard events.
   • Answer questions related to the cruise, such as dress codes, schedules, or amenities.

Skills Required:

• Excellent Communication: To interact effectively with diverse passengers.
• Problem-Solving: Ability to handle unexpected issues gracefully.
• Multitasking: Manage multiple requests simultaneously.
• Cultural Awareness: Understand and respect guests' varied backgrounds.
• Attention to Detail: Ensure every guest request is fulfilled to their satisfaction.
• Language Skills: Proficiency in multiple languages is a plus but is not essential for this role - as long as you are fluent in English.

If you meet the requirements and are interested in hearing more please send your cv to lucy.masters@faststream.com