Surveillance Operator - Norwegian Cruise Line

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! 

POSITION SUMMARY

To observe record and report observations relevant to the safety and security of the ship, passengers, and crew; and compliance with company policies and procedures.
 

ESSENTIAL FUNCTIONS

• Have a well-developed understanding of the operation and management of CCTV recording and monitoring equipment.
• Conduct real time monitoring of Ship/passenger/crew Safety and Security, and compliance with SMS and other policies and procedures.
• Immediately report to the bridge any real time security and safety observations that may place the ship, passengers, or crew in jeopardy.
• Conduct retrospective reviews of incidents or accidents relating to the ship/crew/passengers.
• Undertake reviews and complete reports of injury cases reported by the Security Officer.
• Assist the Surveillance Manager in completing audits and risk assessments of outlet stock movements and sales.
• Be familiar with and conduct audits of the Micros/Fidelio or any other computer-generated accounting Systems.
• Must know and understand well all games offered in company’s casinos, needs to understand well all gaming operation in general as well as basic gaming protection
• Monitor and record safety drills.
• Monitor and record bunkering, storage, and baggage handling activities.
• Monitor and record tender operations.
• Monitor and record red zone operations.
• Monitor and record port time operations with special emphasis on compliance with Vessel Security Plan.
• Complete a daily log with details including red zone operations, tender operations, embarkation and disembarkation processes, and communications to and from the bridge and any other departments, and observations that may result in more specific reports.
• At the end of a shift complete a handover that includes major observations and any on-going matters that require follow-up action.
• At commencement of a shift ensure that all operational equipment is functioning and that the shift handover document is understood.
• When completing written reports where possible include information that details date, time, place and description of event and persons involved.
• When completing written reports of observations record the event on incident, occurrence or safety evidentiary tapes.
• Maintain the daily and monthly rotation of tapes.
• Make recommendations to the Surveillance Manager concerning improvements to camera coverage and efficient use of the surveillance system.
• Assist and train other camera/system users such as officers from the bridge and engine control room.
• Report any malfunctioning of surveillance equipment to the Surveillance Manager.
• Use surveillance cameras for operational purposes only.
• Report any inappropriate use of surveillance cameras by other users.
• Report any interference with or altering of surveillance camera positions.
• Have a good understanding of emergency duties, safety rules, ship's organization, and duty requirements.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS

• Intermediate to Advanced knowledge and experience with the games offered by the casino is required.
• Minimum of one (1) year experience as a casino dealer is required; or have a minimum of one year's experience within the surveillance field in connection with a hotel or casino environment, or equivalent.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.

EDUCATION 

• High School Diploma or Foreign Equivalent is required.
• Position-specific STCW training from an accredited educational institution is required.
   

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.