Asst Restaurant Manager

Department: Restaurant

Employment Type: Fixed Term Contract

Reporting To: Restaurant Manager

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

KEY RESPONSIBILITIES

• The Assistant Restaurant Manager supports exceeding targets in the Dining Room, Alternative Dining, and Buffet areas by promoting a guest- and teammate-centric culture. They ensure food service teammates act as ambassadors, always displaying professionalism and a positive demeanor. The role includes integrating Princess MedallionClass products and services to enhance the guest experience and drive engagement.
• They help manage the experience ownership concept, address product shortfalls, and ensure service excellence by reviewing guest feedback, identifying trends, and implementing corrective actions. They take ownership of negative service interactions, ensuring prompt, personalized recovery.
• The Assistant Restaurant Manager ensures all team members provide service that exceeds brand standards, helps align product delivery with guest experience expectations, and supports consistent training on the Dining Reservation System and MedallionClass applications. They assist in staffing, scheduling, and managing meal service to ensure smooth operations across dining locations.
• They conduct pre-service briefings, review menu content and updates, and ensure that guests' orders are processed accurately and promptly. They are responsible for restaurant charges, beverage stock, and identifying revenue opportunities. Additionally, they minimize waste and equipment mishandling, while fostering a harassment-free, inclusive culture.
• The role includes mentoring dining teams, providing feedback, and ensuring all teammates complete training that enhances their performance. The Assistant Restaurant Manager also helps the Director of Restaurant Operations or Lido Manager with performance appraisals to ensure fair and accurate assessments.

SKILLS, KNOWLEDGE & EXPERTISE

• The ideal candidate will be a graduate of a recognized Hotel or Catering School, or possess a minimum of five years of relevant experience in a Food and Beverage management role.
• Previous cruise ship experience is required and candidates must have a deep understanding of food and restaurant service, particularly within the context of cruise ship operations.
• A strong ability to lead, motivate, and manage subordinates is essential, ensuring a cohesive and high-performing team. 
• The successful candidate will possess exceptional interpersonal and communication skills, with a demonstrated ability to build rapport and engage effectively with both guests and teammates.
• Fluency in the English language is required, with a focus on clear and professional communication. 
• The candidate should have a guest service-oriented mindset, demonstrating a genuine passion for creating memorable guest experiences while maintaining a positive and professional demeanor at all times.

Benefits

Princess Cruises offers many benefits. This position is afforded comfortable shared cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. 
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.