German Speaking Experience Centre Ambassador
- Referenz:
- JB04517
- Datum:
- 1. April 2025
- Arbeitgeber:
- MSC Cruises
- Kategorie:
- Andere Jobs
- Gehalt:
- Nicht angegeben
JOB PURPOSE
Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of ships have been built and designed differently to uniquely transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travellers.
This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and have a keen desire to make a difference while contributing to the future of a new luxury award winning brand.
KEY ACCOUNTABILITIES
•Books all aspects of the guest journey including but not limited to cruise itineraries, destination experiences, pre/post travel inquiries
•Provides best in class luxury service to our Travel Advisors and to guests, hosting them via phone, video chat, e-mail, chat and/or in person
•Supports the Global Sales Organisation by building strong relationships with our Travel Advisor and Guest community
•Be an expert and reference in the use of our technology systems, Salesforce, and Versonix Seaware to deliver personalised guest experience
•Provides feedback on the quality and efficiency of customer support processes and be able to suggest enhancements when they see fit.
QUALIFICATIONS
•Minimum of 1 year of experience in a contact centre is highly desired
•Fluent in oral and written English as well as German is a must
•Comfortable using IT systems daily, knowledge of Versonix Seaware and Salesforce is an advantage
•Willing to work full time on shifting schedules, including weekends to support global markets and time-zones
•Previous experience within the luxury travel or hospitality sector is an advantage
•A genuine knowledge and interest in global travel destinations. You may have never been to Machu Picchu, but you know it is in Peru!
VISA REQUIREMENTS
•Full Right to Work in the UK required
Erforderliche Sprachkenntnisse
Gute Englischkenntnisse werden voraussgesetzt.
MSC Cruises
JOIN US AND SEE HOW MUCH YOU CAN GROW!
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 21 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of eight new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2022 we also inaugurated the MSC Seascape which features new immersive high-tech entertainment with innovative technology that provides guests with endless leisure options.
From 2023 MSC Cruises will enter the Luxury segment by launching its first of four Explora Journeys ships. The ships will be equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
Career Opportunities
With four new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
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